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In part that's because apps like WeChat and Viber are geographically restricted.

Facebook Messenger's recent reinvention was all about encouraging these expanded uses.Ī note on the chart above, and the data underlying it: while there will be audience overlap among these services (in other words, many WhatsApp users will also use Facebook Messenger, and so on) we believe there is actually less overlap among different messaging apps' user bases than there are for social networks. Messaging app users trade emojis, digital stickers, GIFs, video clips, photos, news, and video calls. Increasingly, these apps are also emerging as hubs for e-commerce and business-to-customer interactions. Smartphone owners turn to messaging apps for much more than instant messages.

They are not just free alternatives to SMS texting. In the United States, where messaging apps were late to catch on, many tech-industry observers still misunderstand why these apps are so powerful. But these numbers also include millions of computer-only users!įacebook's VP of messaging products, David Marcus, announces new apps and features for Messenger

